Refund Policy

Return & Refund Policy

Thanks for shopping at H & Co (highventures.co.com.)

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase:

Ⅰ. Unconditionally returns accepted within 30 days

The unconditionally returns from our customers are acceptable within 30 days after you getting the package. When we confirm the arrival of the package you returned, we’ll refund you the payment.

PS:

1.Please make sure the products are unused and will not affect the secondary sales.
2. Because that we charged the shipping fee in behave of the shipping company, we will only refund you the good price which is Highventures Corporation Limited responsibility.
3. After returning the products, please inform us the following information in your account where you can find a chart

①Order No., for example 189
②Item No. , for example 00012_B_M
③Quantity of each item.
④Photo of the products you sent back.
⑤Photo of the shipping label on the package Highventures.co.com sent to you.
⑥Photo of the shipping label in the package you sent to Highventures.co.com.

Step:

1. please consult the customer service about the information we need before sending back the package
2. Send the package back to us
3. After returning the products, pls offer our customer service the information you collect above or add into your account, where you can find a chart to upload the information.
4. After confirming the information, we will refund the money to your account directly. But the amount is frozen which can be used until we get the package.
5. We will activate the refund in your account when we get the package, then you can use that for new order.

Ⅱ. Unconditionally refund accepted for wrong items

The refund request from our customers are acceptable unconditionally if customer service confirm Highventures.co.com send you the wrong item.

PS:

1. Please make sure the products unused before you sending back and inform us the following information:

①Order No., for example 189
②Item No. , for example 00012_B_M
③Photo of the products you sent back.
④Photo of the shipping label on the package Highventures.co.com sent to you.

2. Because that we charged the shipping fee in behave of the shipping company, we will only refund you the good price which Highventures.co.com is responsible for.

Step:

1. Please contact after-sale customer service immediately if you get wrong items and offer the following information:

①Order No., for example 189
②Item No. , for example 00012_B_M
③Quantity of each item.
④Photo of the products you sent back.
⑤Photo of the shipping label on the package Highventures.co.com sent to you.

2. Highventures.co.com will confirm the information.

3. After us making sure that we sent you the wrong item, we will refund you the amount to your account which you can use for new order or inform our financial staff refund back to your PayPal account or others if you like. 

Full Refunds

we offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer's own fault cannot apply for refund.


Partial Refunds

we also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us. enquiries@highventures.co.com